Therefore, Hoa proposed separate lanes for MICE (meetings, incentives, conferences and exhibitions) tourists and business-class passengers. Of which, it is needed to better ground services, reduce flight delays and cancelations, arrange more spaces for passengers and effectively regulate the flow of passengers.Īccording to Nguyen Thi Anh Hoa, director of the municipal Department of Tourism, the department had received many international investors’ and travel companies’ complaints about difficulties at Tan Son Nhat International Airport, especially the immigration area. He asked the relevant agencies to review proposals and mobilize resources to improve the service quality at the airport. “Passengers to Noi Bai find it more convenient to go to the toilet, while they have to queue up at Tan Son Nhat International Airport during peak hours,” Cuong added. Vice chairman of the Ho Chi Minh City People’s Committee Bui Xuan Cuong said many foreign investors and overseas Vietnamese have complained about the long waiting time to complete immigration procedures or the overcrowded passenger terminal.

Many providers of services at the airport said that the deteriorating infrastructure at the airport and obstacles in policies have hindered the improvement of services there. The proposal was made at a recent meeting of the municipal People’s Committee with relevant departments and agencies and the Tan Son Nhat International Airport authority to remove bottlenecks and improve passengers’ experience, especially during the upcoming summer travel season. Infrastructure facilities and services at Tan Son Nhat International Airport in Ho Chi Minh City need improving to attract more foreign investors and travelers in the coming time, the municipal Department of Tourism proposed.

Airports in ho chi minh city